Join Mallory Poirier, co-owner of Fetch n’ Catch and co-founder of PackPro Training, as she unpacks the five stars of customer service. In the pet care industry, the difference between a one-time visitor and a lifelong client often comes down to just a few minutes of interaction. This webinar will walk you through the five stars of customer service.
Emotional Attunement, Communication, Accountability, Reliability, and Trust-Building, and show you how to weave them into every client touchpoint. You’ll learn why those 3–5 minutes at drop-off and pick-up are critical, how to set expectations with empathy, the cost of poor communication, and why accountability builds more trust than perfection ever could. Walk away with actionable tools to strengthen client relationships, protect your reputation, and keep your business thriving.