Online Training Courses

Chapter 1: Emotional State: Calm/Happy
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
Chapter 2: Emotional State: Stressed/Fearful
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Displacement Behaviors
Chapter 3: Emotional States: Alert & Aggressive
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
Chapter 4: Identifying Emotional States
 Identifying dogs as they move between emotional states 
Chapter 5: Greeting / Interacting with Dogs in Various Emotional States
 Dos and Don’ts for greeting / interacting with:
 Calm/Happy dogs
 Fearful/Stressed dogs
 Aggressive dogs
Chapter 6: Social Interactions: Pushy/Aroused
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Reading body language in motion / during play
 How to manage in a group setting
Chapter 7: Social Interactions: Submissive
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Basic behavior around other dogs
 How to manage in a group setting

Chapter 1: The Basics
 What to wear
 Clothing & Footwear in group
 What to bring: Slip Lead, Walkie-Talkie, etc.
 Properly entering the Play Group
 Body Blocking: Proper Technique, Dos & Don’ts
Chapter 2: Commands & Tools
 Basic Daycare Obedience Commands
 Marker Words & Release Words
 Proper Use of Management Tools: Slip Lead, Food or Verbal Rewards,
Crates, etc.
Chapter 3: Fight Prevention & Protocol
 What are the main causes of a dog fight in a group setting?
 Prevention
 Dog-Dog Corrections: What are they?
 Misunderstood vs. Inappropriate Corrections between dogs
Chapter 4: Basic Group Activities
 Gate Control
 Teaching Recall
 Group Sit
 Stay out of my Bubble
 Reducing Stimulation & Safely Moving a Group Outside or Inside
Chapter 5: Managing Unwanted Behaviors
 Time Outs: Active vs. Crate Time Outs
 Managing Unwanted Behaviors: Humping, Barking, Jumping on Walls/People, Tagging, Etc.
 Proper Communication Between Staff & Using Data About Dog Behaviors
Chapter 6: Managing Puppies & Adolescents
 Types of Play: Balanced Play, Imbalanced Play, Rough Play
 Third Wheeling
 Recommended rotation / break schedule for puppies / adolescents in group
Chapter 7: Advanced Group Activities
 Group Down
 Place
 Advanced Gate Control
 Desensitizing to the Head Halter
Chapter 8: Hands-On Practice
Chapter 9: Hands-On Practice

Chapter 1: Pre Evaluations
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Chapter 2: Case Study #1 – Moira
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Chapter 3: Case Study #2 – Tucker
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Chapter 4: Case Study #3 – Gordon
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 Greeting Clients – Why & How
 Small Talk – Why & How
 Efficiency in Communication
 Pick-up / Drop-off Do’s & Don’ts
 Departure Salutations – Why & How
 Importance of Positive Energy in Customer Service
 Importance of the First Impression

 Importance of Proper Grammar in Written Communication

Chapter 1: Basic Safety Protocols, Vaccinations and Eliminations.

Chapter 2: First Aid Essentials

Chapter 3: Basic Restraints

Chapter 4: Emergencies