Online Training Courses

Empower and support your team in creating playgroups that are safe, productive and fun to manage.

Course Program

Group Management & Dog Body Language

Everything you need to know to create a safe, healthy and happy dog daycare environment from your staff to your dogs! To schedule a free live demo, email us at info@packprotraining.com!

Total Course Length: 4 Hours
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Chapter 1: Emotional State: Calm/Happy
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
Chapter 2: Emotional State: Stressed/Fearful
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Displacement Behaviors
Chapter 3: Emotional States: Alert & Aggressive
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
Chapter 4: Identifying Emotional States
 Identifying dogs as they move between emotional states 
Chapter 5: Greeting / Interacting with Dogs in Various Emotional States
 Dos and Don’ts for greeting / interacting with:
 Calm/Happy dogs
 Fearful/Stressed dogs
 Aggressive dogs
Chapter 6: Social Interactions: Pushy/Aroused
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Reading body language in motion / during play
 How to manage in a group setting
Chapter 7: Social Interactions: Submissive
 What does the body language tell us?
 Body Posture, Mouth, Eyes, Ears, Tail
 Basic behavior around other dogs
 How to manage in a group setting

Total Course Length: 3.5 Hours
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Chapter 1: The Basics
 What to wear
 Clothing & Footwear in group
 What to bring: Slip Lead, Walkie-Talkie, etc.
 Properly entering the Play Group
 Body Blocking: Proper Technique, Dos & Don’ts
Chapter 2: Commands & Tools
 Basic Daycare Obedience Commands
 Marker Words & Release Words
 Proper Use of Management Tools: Slip Lead, Food or Verbal Rewards,
Crates, etc.
Chapter 3: Fight Prevention & Protocol
 What are the main causes of a dog fight in a group setting?
 Prevention
 Dog-Dog Corrections: What are they?
 Misunderstood vs. Inappropriate Corrections between dogs
Chapter 4: Basic Group Activities
 Gate Control
 Teaching Recall
 Group Sit
 Stay out of my Bubble
 Reducing Stimulation & Safely Moving a Group Outside or Inside
Chapter 5: Managing Unwanted Behaviors
 Time Outs: Active vs. Crate Time Outs
 Managing Unwanted Behaviors: Humping, Barking, Jumping on Walls/People, Tagging, Etc.
 Proper Communication Between Staff & Using Data About Dog Behaviors
Chapter 6: Managing Puppies & Adolescents
 Types of Play: Balanced Play, Imbalanced Play, Rough Play
 Third Wheeling
 Recommended rotation / break schedule for puppies / adolescents in group
Chapter 7: Advanced Group Activities
 Group Down
 Place
 Advanced Gate Control
 Desensitizing to the Head Halter
Chapter 8: Hands-On Practice
Chapter 9: Hands-On Practice

Total Course Length: 40 Mins
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 Greeting Clients – Why & How
 Small Talk – Why & How
 Efficiency in Communication
 Pick-up / Drop-off Do’s & Don’ts
 Departure Salutations – Why & How
 Importance of Positive Energy in Customer Service
 Importance of the First Impression

 Importance of Proper Grammar in Written Communication

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Through our pet industry consulting firm, we have spent the last several years traveling the U.S. and Canada helping business owners like yourself learn to better manage their dogs, and improve their staff training process.