About Us

“It’s impossible for a man to learn what he thinks he already knows.” – Epictetus

Who We Are

Welcome to Pack Pro! Our names are Dan & Mallory Poirier. We are cousins, business partners, and owners of the largest dog daycare, boarding, grooming, and training facility in Buffalo, NY. Our facility opened its doors in 2012, and currently employs nearly 50 staff members who care for up to 220 dogs per day.

Comprehensive, Affordable, and Efficient Staff Training

Through our pet industry consulting firm, we have spent the last several years traveling the U.S. and Canada helping business owners like yourself learn to better manage their dogs, and improve their staff training process. We have seen it all too often; groups that are loud, over-aroused, and stressful to manage. Our staff training process has, time and time again, proven to reduce problem behaviors such as zooming, gate crashing, injuries, and incessant barking while increasing employee satisfaction, confidence, and skill. In the spirit of sharing this knowledge, we have created PackPro!

Our purpose is to empower and support you and your team in creating playgroups that are safe, productive, and FUN to manage! We are committed to your success, and can’t wait to work with you!

Dan & Mallory Poirier
Co-Founders, PackPro Training

Learn From Industry Leaders

Dan and Mallory have 12+ Years of Dog Daycare, Staff Training, and Business Ownership Experience. They have spoken at seminars and conferences across the country on the topics of employee hiring, firing, training & retention, company culture, and overall facility management. Their staff turnover rate has consistently been 80% less than the industry average!

Monitor Each Employees Progress

Each employee will go through their course individually, allowing them to learn at their own pace rather than in a group setting. Each chapter is a combination of video, followed by a quiz, as well as hands-on exercises to practice their new skills! The Facility Dashboard allows your facility Owner, Manager, or Supervisor to track each employee’s progress!

Consistency & Peace of Mind

You will receive a certificate of membership, printed training manuals, premium PackPro slip leads, and the reassurance of knowing your staff is trained and prepared that they can handle what comes their way.

Our Team

Dan Poirier – Founder

Dan Poirier is a visionary entrepreneur and co-founder of both PackPro Training and Fetch n’ Catch. As a co-founder of PackPro Training, Dan has played a pivotal role in developing an innovative online training system specifically designed for dog daycare facilities. Under Dan’s leadership, PackPro Training has become a trusted resource for dog daycare facilities across the country.

Through PackPro, Dan also works as a consultant for the pet industry, providing on-site assistance to pet care facilities. He has collaborated with organizations across the United States and Canada, offering his expertise to improve their company culture & leadership, systems, processes, effectively manage cash flow/finances, and implement best practices. Dan’s personalized guidance has helped numerous facilities elevate their standards and achieve greater success.

In 2012, Dan co-founded Fetch n’ Catch LLC, Buffalo, NY’s largest pet care facility. Together with his cousin Mallory, Dan has grown Fetch n’ Catch from a small operation into a thriving business that employs over 50 staff members and cares for over 200 dogs daily. Fetch n’ Catch offers a comprehensive range of services, including dog daycare, boarding, training, and grooming. Dan & Mallory have worked tirelessly to establish Fetch n’ Catch as a trusted and leading pet care provider in the community.

Dan holds a Bachelor’s degree in Business Management from the University of Akron. He lives in Buffalo, NY with his wife Christina, son Luke, and their black lab, Moira.

Dan Poirier
Owner

Mallory Poirier – Founder

Mallory Poirier is an innovative entrepreneur and co-founder of both PackPro Training and Fetch n’ Catch. Beginning as a veterinary assistant over 15 years ago, Mallory has become a recognized and driving force in the pet industry. She is an advocate for both dog and employee wellbeing, and has dedicated her career to improving standards and best practices nationwide.

Through PackPro, Mallory offers guidance, support, and hands-on training to pet care businesses across the United States. Her consulting work focuses on effective group management, dog handling, new dog evaluations, and employee training. To further this mission, Mallory created the PackPro Online Training program, which provides comprehensive training and resources for handlers. Under her leadership, PackPro Training has become a trusted resource for dog daycare centers aiming to enhance their staff’s skills and ensure a safer, more enjoyable environment for dogs and staff. Mallory has had the honor of presenting her insights and experiences at many conferences nationwide, speaking to audiences on topics ranging from team building and leadership to best practices in pet care.

In 2012, Mallory co-founded Fetch n’ Catch, the largest dog daycare facility in Buffalo, NY. This venture has developed into a thriving business, employing over 50 staff members and providing exceptional care for more than 200 dogs daily. Mallory’s commitment to creating a safe and engaging environment for the dogs AND staff at her facility has been the cornerstone of Fetch n’ Catch’s success. Together with her cousin Dan, Mallory has worked tirelessly to establish Fetch n’ Catch as a leading pet care provider in the community.

Outside of her professional life, Mallory shares her home with her loving partner, their three beautiful children, a playful Mini Schnauzer, and a cat. She has a passion for cooking and enjoys creating things from scratch. One of her greatest joys is watching her children explore different activities and discovering what they enjoy the most. Her family loves spending time together and making lasting memories.

Mallory Poirier
Owner

Sam Burton
Professional Dog Trainer

Kristen Dole

Kirsten Dole
Customer Service

Join Our Pack

Ready to take your team to the next level?

Through our pet industry consulting firm, we have spent the last several years traveling the U.S. and Canada helping business owners like yourself learn to better manage their dogs, and improve their staff training process.