About Us

“It’s impossible for a man to learn what he thinks he already knows.” – Epictetus

Who We Are

Welcome to Pack Pro! Our names are Dan & Mallory Poirier. We are cousins, business partners, and owners of the largest dog daycare, boarding, grooming, and training facility in Buffalo, NY. Our facility opened its doors in 2012, and currently employs nearly 50 staff members who care for up to 220 dogs per day.

Comprehensive, Affordable, and Efficient Staff Training

Through our pet industry consulting firm, we have spent the last several years traveling the U.S. and Canada helping business owners like yourself learn to better manage their dogs, and improve their staff training process. We have seen it all too often; groups that are loud, over-aroused, and stressful to manage. Our staff training process has, time and time again, proven to reduce problem behaviors such as zooming, gate crashing, injuries, and incessant barking while increasing employee satisfaction, confidence, and skill. In the spirit of sharing this knowledge, we have created PackPro!

Our purpose is to empower and support you and your team in creating playgroups that are safe, productive, and FUN to manage! We are committed to your success, and can’t wait to work with you!

Dan & Mallory Poirier

Co-Founders, PackPro Training

Learn From Industry Leaders

Dan and Mallory have 12+ Years of Dog Daycare, Staff Training, and Business Ownership Experience. They have spoken at seminars and conferences across the country on the topics of employee hiring, firing, training & retention, company culture, and overall facility management. Their staff turnover rate has consistently been 80% less than the industry average!

Monitor Each Employees Progress

Each employee will go through their course individually, allowing them to learn at their own pace rather than in a group setting. Each chapter is a combination of video, followed by a quiz, as well as hands-on exercises to practice their new skills! The Facility Dashboard allows your facility Owner, Manager, or Supervisor to track each employee’s progress!

Consistency & Peace of Mind

You will receive a certificate of membership, printed training manuals, premium PackPro slip leads, and the reassurance of knowing your staff is trained and prepared that they can handle what comes their way.