Pet Care Management Masterclass

You’re invited to join us for an exclusive event designed to empower and educate pet care leaders like yourself: the Pet Care Management Masterclass.

Hosted by Dan and Mallory Poirier of PackPro Training™, this 2-Day event is designed by pet industry professionals just for you.

Taking place at the PackPro Training facility, located at 6497 Transit Road, Bowmansville, NY, this two-day gathering promises to equip you with the essential knowledge and skills needed to thrive in today’s pet care industry.

2025 Available Dates:

September 15th – 18th, 2025

Location:

PackPro Training, 6497 Transit Road, Bowmansville, NY 14026

2 Miles from the Buffalo Niagara International Airport, with several great hotel options just around the block.

Itinerary:

Monday 9/15, 1pm-4pm:

New Dog Evaluation Workshop 

Join us for a pre-conference immersive and informative session designed to elevate your New Dog Evaluation skills. This included workshop will cover: Daycare Dog Evaluation Process: Get a firsthand look at our new dog evaluation process. Observe our expert team as they conduct assessments, ensuring a comprehensive understanding of each dog’s behavior, as well as the owner’s wants/needs. Real-Life Evaluation Case Studies: Dive into real-life case studies to see our evaluation process in action. Learn from practical examples that showcase a variety of scenarios, providing you with valuable insights and knowledge. Client Communication Strategies: Discover effective communication techniques for interacting with clients before and after the evaluation. Learn how to set expectations, deliver results, and maintain positive relationships with pet owners.

Spend time training at Fetch n’ Catch, the facility in which PackPro Training was born and filmed. Explore effective strategies for managing group dynamics in a dog daycare environment, ensuring the safety and well-being of all dogs and staff. This hands-on event allows attendees to gain valuable insight into how to effectively and safely manage dog social groups with a focus on teaching attendess how to effectively share this information back at their home facility.

Finance 101 for Pet Care Leaders:

Gain valuable insights into financial management principles tailored specifically to the pet care industry, empowering you to make informed decisions that drive business success. As leaders, you have a very important role in how well a facility runs financially. Attendees will leave with fantastic financial knowledge and principles, so they fully understand their role in the financial success of a their facility.

Essential Leadership + Managing Poor Performers for Pet Care Leaders:

This is a comprehensive course designed specifically for professionals in the pet care industry. This program equips participants with fundamental leadership skills and effective strategies to manage and improve underperforming team members. Attendees will learn how to inspire their teams, foster a positive work environment, and address performance issues with confidence and empathy. Ideal for pet care facility owners, managers, and supervisors, this course aims to enhance leadership capabilities and ensure operational excellence within your pet care facility.

Recruiting, Hiring, Training, & Retaining:

Learn best practices on finding quality candidates, efficient interviewing, and hiring. Once hired, learn how to how to onboard efficiently, clearly set your expectations, and set your new hire up for success.

How to Start and Launch a Successful Enrichment Daycare:

Receive step-by-step guidance on conceptualizing, planning, and launching an enrichment daycare program that enhances the overall experience for canine guests who may not succeed in off-leash, traditional group daycare. Learn effective strategies for implementing enrichment activities, such as interactive play sessions and mental stimulation exercises, to ensure the well-being and happiness of the dogs under your care.

Additionally, discover the incorporation of Puppy Camp programs, providing essential socialization and training for young pups, to enrich the offerings of your daycare facility and cater to a broader clientele.

5 Star Customer Service – Why it Matters

Join our comprehensive course designed to elevate your client interactions and ensure the highest level of satisfaction for pet owners. This engaging program covers essential topics such as understanding customer expectations, effective communication, handling difficult conversations & dismissing problem dogs, and building lasting trust with clients.

Who are your hosts?

Dan Poirier / Mallory Poirier

Dan and Mallory bring over a decade of expertise in dog daycare, staff training, and business ownership to the table. Cousins and life-long friends, they have experience of more than 15 years in the pet care industry and they have honed their skills in every aspect of the industry.

They are renowned speakers at seminars and conferences nationwide, covering crucial topics such as employee hiring, firing, training, and retention, as well as company culture and facility management.

Impressively, their staff turnover rate stands at a remarkable 80% less than the industry average. Through their consulting firm and the creation of Pack Pro, Dan and Mallory are dedicated to sharing their wealth of knowledge and empowering businesses like yours to thrive in the pet industry.

In Loving Memory of Phillip Paris

Phillip Paris is remembered as the dynamic force behind Phillip Paris Consultants. With a passion for teaching leadership principles, Phillip was the co-founder of Pet Business REVolution, the Pet Care Management Masterclass, and the visionary behind Leadership REVolution™. Through workshops, online education, consulting, coaching & mentoring, he spent his career reshaping the pet care industry for the better.

Phillip was the definition of resilience – no matter what life threw at him, he kept showing up for his family, friends, clients, and students. He was the guy you could always count on: hardworking, loyal, and always there to lend a hand without hesitation. He made tough days easier, and good days even better, simply by being himself. For those that knew him, you know his sense of humor was one-in-a-million… the kind of laughter that stays with you long after the joke was over. Phillip’s presence lit up every room he walked into, and his memory will continue to do the same.

Please continue to pray for his beautiful family as they navigate this tremendous loss. As co-founder of the Pet Care Management Masterclass, we will continue to host this program that he loved so dearly. We hope to make him proud by carrying on his legacy, and continuing to spread the principles and values that he enjoyed sharing with others. On behalf of Phillip’s family, the PackPro family, and everyone who was blessed enough to call him a friend: Thank you for keeping Phillip’s spirit alive through your love, support, and memories. Let’s remember him with the laughter, strength, and kindness he gave so freely to us all.