Customer Service Basics

Introduction: Greeting Clients – Why & How Small Talk – Why & How Efficiency in Communication Pick-up / Drop-off Do’s & Don’ts Handling Behavior Inquiries from Clients – “I’m not a manager, and I didn’t work with the dog. What do I say?” Departure Salutations – Why & How Importance of Positive Energy in Customer …

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Group Management

Welcome to Pack Pro’s Group Management course. This course will teach you everything you need to know to create a safe, healthy and happy dog daycare environment from your staff to your dogs!